• Course Info

    Course Info

    Exceptional CX

    In today’s highly competitive business environment, it is no longer enough to deliver ‘good’ customer service. The bar has been raised and now every member of your organisation must deliver service that is outstanding. This course helps you to understand why service is so important, and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.

    If you want to strengthen your customer base while simultaneously reducing customer churn – this course is for you.

    We teach you proven best practices for customer service that deliver first-rate, world-class customer satisfaction, boosting your Net Promoter Score.

    You need to build outstanding into your customer service, and your customer’s deserve the best your organisation can deliver.

    This course will provide you with an in-depth understanding of world class best practices on customer service. It is designed to help each delegate realise just how important each and every customer interaction is, and empower them to deliver excellent service.

    You will learn how to control opportunities so you can excel, strengthening customer loyalty. This course includes insights on how to provide top of the line customer service throughout every level of your organisation as well as helping staff members take responsibility for providing it.

  • Course Enrolment

    Course Enrolment

    Exceptional CX course is $95

    Exceptional CX course is delivered at 17 Lexington Drive, Bella Vista NSW 2153.

    The course is delivered over on 6 hour session, face to face.

    Exceptional CX Course Description

    Student Handbook

  • Training Program

    Training Program

    • Why outstanding customer experience is essential to business success today and how it makes a direct contribution to bottom line results
    • The costly consequences of poor customer service and how to avoid them
    • There’s no second chance to make a great first impression. Here’s how to impress customers and win loyalty from the very first contact
    • 6 essential rules of customer care and service. Warning! Violate just one of these and you can easily lose a customer forever
    • Modern techniques and strategies to build a genuine relationship and goodwill with customers quickly and easily
    • It’s not just what you say but how you say it. Key telephone techniques to handle calls with success and ease
    • The secrets to minimizing the stress involved with customer service and avoiding staff burnout
    • What to do to take control of a difficult situation
    • How to turn complaints into an opportunity to build better customer relations
    • Secrets to building long term customer loyalty and ensure a regular flor of repeat business (this can make a staggering difference to the bottom line)
  • Prerequisites

    Prerequisites

    All students must be 18 years old on the day to participate in this course.

  • Certification

    Certification

    Once the Exceptional CX course is successfully completed, learners will be issued with a certificate of completion. Certificates are emailed to students however a hard copy is available for an additional fee.

  • download course guide

Course Info

Exceptional CX

In today’s highly competitive business environment, it is no longer enough to deliver ‘good’ customer service. The bar has been raised and now every member of your organisation must deliver service that is outstanding. This course helps you to understand why service is so important, and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.

If you want to strengthen your customer base while simultaneously reducing customer churn – this course is for you.

We teach you proven best practices for customer service that deliver first-rate, world-class customer satisfaction, boosting your Net Promoter Score.

You need to build outstanding into your customer service, and your customer’s deserve the best your organisation can deliver.

This course will provide you with an in-depth understanding of world class best practices on customer service. It is designed to help each delegate realise just how important each and every customer interaction is, and empower them to deliver excellent service.

You will learn how to control opportunities so you can excel, strengthening customer loyalty. This course includes insights on how to provide top of the line customer service throughout every level of your organisation as well as helping staff members take responsibility for providing it.

Course Enrolment

Exceptional CX course is $95

Exceptional CX course is delivered at 17 Lexington Drive, Bella Vista NSW 2153.

The course is delivered over on 6 hour session, face to face.

Exceptional CX Course Description

Student Handbook

Training Program

  • Why outstanding customer experience is essential to business success today and how it makes a direct contribution to bottom line results
  • The costly consequences of poor customer service and how to avoid them
  • There’s no second chance to make a great first impression. Here’s how to impress customers and win loyalty from the very first contact
  • 6 essential rules of customer care and service. Warning! Violate just one of these and you can easily lose a customer forever
  • Modern techniques and strategies to build a genuine relationship and goodwill with customers quickly and easily
  • It’s not just what you say but how you say it. Key telephone techniques to handle calls with success and ease
  • The secrets to minimizing the stress involved with customer service and avoiding staff burnout
  • What to do to take control of a difficult situation
  • How to turn complaints into an opportunity to build better customer relations
  • Secrets to building long term customer loyalty and ensure a regular flor of repeat business (this can make a staggering difference to the bottom line)

Prerequisites

All students must be 18 years old on the day to participate in this course.

Certification

Once the Exceptional CX course is successfully completed, learners will be issued with a certificate of completion. Certificates are emailed to students however a hard copy is available for an additional fee.