• Course Info

    Course Info

    Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

    The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

    Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

    Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

    The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

    Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

  • Course Enrolment

    Course Enrolment

    RCG course is $120

    The RCG course is delivered at 17 Lexington Drive, Bella Vista NSW 2153.

    RCG Course Description

    Student Handbook

  • Training Program

    Training Program

    All students are required to arrive 30min before the course start time for registration and ID check.

    Any student who is more than 10min late will not be accepted into the course. During this six (6) hour course, you will learn the knowledge and skill associated with Providing Responsible Gambling Services. The course will include information about:

    • Legislative framework
    • Gambling guidelines
    • Strategies to prevent addiction

    Students must bring:

    • Photo identification (licence or a passport)
    • Pen and paper to make notes and complete assessment activities

    There are 3 components to this program:

    • Theory training in the classroom
    • Practical training in the classroom
    • Assessment for both knowledge and skills

    The classroom session is a 6hr program including breaks. This program is available for onsite group bookings if you have the facilities available for us to run the program. If you would like to find out more about this, please contact our office on 02 8884 2858.

  • Prerequisites

    Prerequisites

    This RCG course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. If you believe you will need assistance to complete the RSA course due to your Language, Literacy or Numeracy skills, please contact our office on 02 8884 2858 to discuss your training needs.

    The Hospitality Institute of NSW is not registered with CRICOS, as such we are unable to conduct training and assessment for those with study restrictions on their visa.

  • Assessment

    Assement

    Students will be assessed during the classroom session. Assessment will confirm knowledge and skills have been achieved to demonstrate competency across the unit.
    Students are offered multiple opportunities to demonstrate knowledge and skills throughout the RCG course.

    If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG course at the full course fee.

  • Certification

    Certification

    Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 Provide Responsible Gambling Services. This Unit of Competency is Nationally Recognised Training from Hospitality Training Package.
    RCG Certificates are emailed to students however hard copy is available for additional fee.
    Student will also be provided with a temporary / interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, a RCG competency card must be presented to work in any licensed premise.
    To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW Service Centre, where you will have your identity checked and your photo taken. You will be sent a plastic NSW Competency card and you can also download a digital version through the Service NSW app.

  • Go Digital

    Go Digital

    You don’t have to wait for your competency card to arrive in the post. Download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

    Visit www.service.nsw.gov.au and search ‘Get started with digital licences’ to learn more about the digital NSW competency card.

  • Enrol Now!

  • download course guide

Course Info

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

Course Enrolment

RCG course is $120

The RCG course is delivered at 17 Lexington Drive, Bella Vista NSW 2153.

RCG Course Description

Student Handbook

Training Program

All students are required to arrive 30min before the course start time for registration and ID check.

Any student who is more than 10min late will not be accepted into the course. During this six (6) hour course, you will learn the knowledge and skill associated with Providing Responsible Gambling Services. The course will include information about:

  • Legislative framework
  • Gambling guidelines
  • Strategies to prevent addiction

Students must bring:

  • Photo identification (licence or a passport)
  • Pen and paper to make notes and complete assessment activities

There are 3 components to this program:

  • Theory training in the classroom
  • Practical training in the classroom
  • Assessment for both knowledge and skills

The classroom session is a 6hr program including breaks. This program is available for onsite group bookings if you have the facilities available for us to run the program. If you would like to find out more about this, please contact our office on 02 8884 2858.

Prerequisites

This RCG course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. If you believe you will need assistance to complete the RSA course due to your Language, Literacy or Numeracy skills, please contact our office on 02 8884 2858 to discuss your training needs.

The Hospitality Institute of NSW is not registered with CRICOS, as such we are unable to conduct training and assessment for those with study restrictions on their visa.

Assement

Students will be assessed during the classroom session. Assessment will confirm knowledge and skills have been achieved to demonstrate competency across the unit.
Students are offered multiple opportunities to demonstrate knowledge and skills throughout the RCG course.

If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG course at the full course fee.

Certification

Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 Provide Responsible Gambling Services. This Unit of Competency is Nationally Recognised Training from Hospitality Training Package.
RCG Certificates are emailed to students however hard copy is available for additional fee.
Student will also be provided with a temporary / interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, a RCG competency card must be presented to work in any licensed premise.
To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW Service Centre, where you will have your identity checked and your photo taken. You will be sent a plastic NSW Competency card and you can also download a digital version through the Service NSW app.

Go Digital

You don’t have to wait for your competency card to arrive in the post. Download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

Visit www.service.nsw.gov.au and search ‘Get started with digital licences’ to learn more about the digital NSW competency card.