• Course Info

    Course Info

    SITHGAM001 – Provide responsible gambling services

    This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services and to assist those customers who have issues with problem gambling.

    Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

    The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

    Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sports events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

    Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

    The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

    Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

  • Course Enrolment

    Course Enrolment

    Mode of Delivery:
    Self-Paced – Students will be required to undertake activities outside of the classroom environment such pre-reading and pre-course work book which form part of the course requirements.
    Classroom – training will be delivered face to face within a classroom, following a session plan.

    Course Fees:
    $120 per student/employee, payable upon enrolment and prior to course commencement.

    Additional Fees:
    Upon successful completion of this unit of competency, you will be issued with a Statement of Attainment and an Interim certificate (valid for 90 days). The interim certificate is used to obtain the Photo Competency Card.
    You can apply for the Photo Competency Card at participating Service NSW outlets when you present your interim certificate and 100 points of identification.
    The card cost of $30 is included in the course cost. For more information about applying for the Photo Competency Card, please go to www.liquorandgaming.nsw.gov.au

    Delivery Structure:
    This training product will be delivered as follows:
    Location: 17 Lexington Drive, Bella Vista NSW 2153
    No of students per class – 10-15
    Self-Paced: 2 hours of pre-course work (students read the learner guide and complete the review questions)
    Classroom: 1 session of 6 hours, plus 40 minutes of breaks
    Total Hours: 8 hours

  • Prerequisites

    Prerequisites

    Existing Skills and Knowledge:
    Students are required to have the following skills and knowledge prior to enrolment:

    • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
    • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
    • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.

    Selection Criteria
    The Hospitality Institute of NSW has identified that clients will need to meet the following entry requirements prior to course commencement.

    • Must be over the age of 18
    • Willing to undertake an LLN Assessment upon enrolment and prior to course commencement
    • Must hold a current Drivers Licence
  • Assessment

    Assessment

    Assessment Methods

    Observation /Practical Skills:
    A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. The assessor utilises the Observation Checklist to identify observable skills either during a practical assessment or the student demonstrates the skills on the job.

    Written:
    A written assessment tool is provided to the student to gather evidence using a range of methods, these could include short answer questions, long answer questions, scenario-based questions, or multiple choice.

  • Certification

    Certification

    Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from the SIT Tourism, Travel and Hospitality Training package.

    Certificates are emailed to students however hard copy is available upon request.

    Students will also be provided with a temporary/interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, an RSA competency card must be presented to work in any licensed premise.

    To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW Service Centre, where you will have your identity checked and your photo taken. You will be sent a plastic NSW Competency card and you can also download a digital version through the Service NSW app.

  • Go Digital

    Go Digital

    You don’t have to wait for your competency card to arrive in the post. Download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

    Visit www.service.nsw.gov.au and search ‘Get started with digital licences’ to learn more about the digital NSW competency card.

  • Enrol Now!

  • download course guide

Course Info

SITHGAM001 – Provide responsible gambling services

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sports events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

Course Enrolment

Mode of Delivery:
Self-Paced – Students will be required to undertake activities outside of the classroom environment such pre-reading and pre-course work book which form part of the course requirements.
Classroom – training will be delivered face to face within a classroom, following a session plan.

Course Fees:
$120 per student/employee, payable upon enrolment and prior to course commencement.

Additional Fees:
Upon successful completion of this unit of competency, you will be issued with a Statement of Attainment and an Interim certificate (valid for 90 days). The interim certificate is used to obtain the Photo Competency Card.
You can apply for the Photo Competency Card at participating Service NSW outlets when you present your interim certificate and 100 points of identification.
The card cost of $30 is included in the course cost. For more information about applying for the Photo Competency Card, please go to www.liquorandgaming.nsw.gov.au

Delivery Structure:
This training product will be delivered as follows:
Location: 17 Lexington Drive, Bella Vista NSW 2153
No of students per class – 10-15
Self-Paced: 2 hours of pre-course work (students read the learner guide and complete the review questions)
Classroom: 1 session of 6 hours, plus 40 minutes of breaks
Total Hours: 8 hours

Prerequisites

Existing Skills and Knowledge:
Students are required to have the following skills and knowledge prior to enrolment:

  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.

Selection Criteria
The Hospitality Institute of NSW has identified that clients will need to meet the following entry requirements prior to course commencement.

  • Must be over the age of 18
  • Willing to undertake an LLN Assessment upon enrolment and prior to course commencement
  • Must hold a current Drivers Licence

Assessment

Assessment Methods

Observation /Practical Skills:
A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. The assessor utilises the Observation Checklist to identify observable skills either during a practical assessment or the student demonstrates the skills on the job.

Written:
A written assessment tool is provided to the student to gather evidence using a range of methods, these could include short answer questions, long answer questions, scenario-based questions, or multiple choice.

Certification

Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from the SIT Tourism, Travel and Hospitality Training package.

Certificates are emailed to students however hard copy is available upon request.

Students will also be provided with a temporary/interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, an RSA competency card must be presented to work in any licensed premise.

To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW Service Centre, where you will have your identity checked and your photo taken. You will be sent a plastic NSW Competency card and you can also download a digital version through the Service NSW app.

Go Digital

You don’t have to wait for your competency card to arrive in the post. Download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

Visit www.service.nsw.gov.au and search ‘Get started with digital licences’ to learn more about the digital NSW competency card.