Provide responsible gambling services
Provide responsible gambling services
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
Mode of Delivery
Mastercard and Visa card payments can be made through our online payment facility during the enrolment process.
Qualification and Career Outcomes
Possible job titles following the completion of this course include:
Table game attendant
Multi-skilled food and beverage attendant
There are no pre-requisites, however, this course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.
Recognition of Prior Learning
Existing Skills & Knowledge
Students will need to meet the following entry requirements prior to course commencement.
Be at least 18 years old
Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to
Have a valid government issued photo identification card
Have access to a PC/ Laptop with speakers, microphone and webcam
Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
Hold sound computer skills
Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.
In order to complete this online course, students will need access to the following:
Desktop or laptop computer with speaker, microphone and webcam
Latest operating system – Windows or Mac
High speed internet access
Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are emailed to students however hardcopy is available for additional fee.
Interim Certificate: Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
Competency Cards: To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.
Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.
Digital Competency Cards: You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
Student Support Service
You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email firstname.lastname@example.org or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.