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Advanced Provide Responsible Gambling Services

Course Fee

AUD299

Unit Code
Mode of Delivery

Virtual Classroom

Duration

7 Hours in Total (Includes 45 Minutes of Break)

Payment Method

Credit Card

Advanced Provide Responsible Gambling Services

The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm.

The ARCG course covers:

  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice

The proposed ARCG training requirements reflect the increased risk of gambling harm that gaming machines represent and support a culture of proactive harm minimisation in venues.

If you’re going to work in a registered club or hotel and your duties involve gaming machines, you must complete competency training in the Responsible Conduct of Gambling (RCG).

If you don’t have valid evidence that you’ve completed the RCG training required for working with gaming machines, you could be fined.

RCG training provides gaming staff with practical skills to identify and proactively intervene when patrons display signs of problematic gambling behaviour.

  • Responsible Conduct of Gambling (RCG). You must complete this course if your duties involve gaming machines.
  • Revised Responsible Conduct of Gambling online refresher. You must complete this course every five years to keep your RCG competency.
  • Advanced Responsible Conduct of Gambling (ARCG). If you are a Responsible Gambling Officer (RGO) or hold a senior role within hotels and clubs that operate gaming machines, you must complete this course.

Who should complete the ARCG training?

To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:

  • Club secretaries
  • Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
  • Hotel licensees
  • Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

The requirements for individuals in the above positions to undertake ARCG will be gradually introduced to ensure sufficient time for training to be obtained. See the link from L&GNSW: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/licensees-and-approved-managers/responsible-gambling-officers

Disclaimer:

This course contains content that may be triggering for some learners. Sensitive topics to be covered are:

  • Self-harm & suicide
  • Domestic violence
  • Extreme self debt
  • Emotional and veried degrees of psychological distress
  • Depression and anxiety
  • Cultural harm

If you find these topics concerning, you may need to consider if this course is right for you.

Course Duration

This course is conducted during a 1 day (7hr) Virtual Workshop, with all learning activities and assessment tasks completed through our online Learner Portal. Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Microsoft Teams and you will be required to attend and engage in the class for the duration of the workshop.

Upon enrolment, you will have up to 4 weeks to complete the course. The course may be completed during the 1 day Virtual workshop. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. This must be conducted with in a 6 month period of your course expiring. Refunds are not available if your course enrolment expires, unless special circumstances have taken place. Please review our refunds policy.

Qualification And Career Outcomes

Possible job titles following the completion of this course include:

  • Gaming attendant
  • Table game attendant
  • Croupier
  • Multi-skilled food and beverage attendant

Upcoming Courses

Name Date Time Location Available Spaces Cost
ARCG – Advanced responsible gambling service – Virtual workshop 26 June 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 18 $299.00
ARCG – Advanced responsible gambling service – Virtual workshop 3 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 19 $299.00
ARCG – Advanced responsible gambling service – Virtual workshop 10 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 20 $299.00
ARCG – Advanced responsible gambling service – Virtual workshop 16 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 20 $299.00
ARCG – Advanced responsible gambling service – Virtual workshop 23 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 20 $299.00
ARCG – Advanced responsible gambling service – Virtual workshop 30 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 20 $299.00
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Pre-Requisites

All learners must hold a current NSW RCG (Responsible Conduct of Gambling)

From 1 July 2024, all hotels and clubs with more than 20 Gaming Machine Entitlements will be required to have at least one Responsible Gambling Officer (RGO) on duty when gaming machines are in operation. Venues with significantly more gaming machines will be required to staff more RGOs.

RGOs must complete Advanced Responsible Conduct of Gambling training.

All hotel and club staff, including those working on the floor and senior management, have a shared responsibility to proactively engage with patrons and monitor them for potential gambling harm. An RGO will be expected to have a higher level of responsibility than other gaming staff on the floor, however they are able to seek assistance from any other staff member.

Recognition Of Prior Learning

RPL is not offered for this course. Learners must complete the full course and attend the full day Virtual workshop.

Existing Skills & Knowledge

Students are required to have the following skills and knowledge prior to enrolment:

  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

Entry Requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Be at least 18 years old
  • Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
  • You will be required to complete a Self-assessment on your Learning, literacy & numeracy requirements. This must be completed at least 24 hrs prior to attending the scheduled virtual workshop.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.

System Requirements

In order to complete this online course, students will need access to the following:

  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.

Learning Outcomes

This course includes specific requirements outlined by Liquor & Gaming NSW on the role of gaming personel at every level of the operation, covering a range of topics including:

  • Identify, assess, approach and assist patrons who are showing signs of problem gambling behaviour.
  • Offer support and refer patrons experienceing problems with gambling to available support services.
  • Guide, supervise and support gaming staff to identify and report warning signs of problem gambling behaviour and provide support.
  • Establish, lead and support a culture of proactive harm minimisation and responsible gambling.

Assessment

Learners will be presented with the series of assessment tasks developed by L&GNSW, all tasks will need to be completed in order to be deemed competent in this unit of competency.

  Module name + topics Assessments
1 Introduction
  • Icebreaker activities
2 Anticipating and preventing high-intensity situations

  • Module 2.1: Advanced interpersonal skills
  • Module 2.2: When and how to provide support
  • Case study / scenario review + group discussion
  • Written assessments
3 Managing high-intensity situations

  • Module 3.1: Angry patrons
  • Module 3.2: Distressed patrons
  • Module 3.3: Concerned family members
  • Case study / scenario review + group discussion
  • Written assessments
4 Leading a culture of proactive gambling harm minimisation

  • Module 4.1: Debriefing
  • Module 4.2: Feedback and ‘feedforward’
  • Case study / scenario review + group discussion
  • Written assessments
5 Responsible conduct of gambling in practice

  • Applying what you have learned
  • Scenarios A – D
  • Role play observation
  • Case study / scenario review + group discussion
  • Written assessments

Certification

Upon successful completion of an ARCG course, you will receive an ARCG course completion certificate.

Competency cards

If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.

To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online. See link: https://www.onegov.nsw.gov.au/gls_portal/olgr/Transactions/CompetencyCard.mvc/About

Note: In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024. This ensures all your competencies are current and expire on the same date.

Digital Competency cards

You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

https://www.service.nsw.gov.au/guide/digital-licences-and-credentials

Frequently Asked Questions

Student Support Service

You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email enquiry@hinsw.com.au or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.

Course Fee

$299

Unit Code
Mode of Delivery

Virtual Classroom

Duration

7 Hours in Total (Includes 45 Minutes of Break)

Payment Method

Credit Card

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