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NSW Licensee Training

The aim of this course is to equip you with everything you need to operate a successful business. On completion, you should be able to manage the day-to-day requirements for a compliant licensed venue to the benefit of your staff, customers, and your wider community.

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Duration
6 Hours
Cost
$239
Location
Delivery Mode
  • Online
Accredited

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NSW Licensee Training overview

The aim of this course is to equip you with everything you need to operate a successful business. On completion, you should be able to manage the day-to-day requirements for a compliant licensed venue to the benefit of your staff, customers, and your wider community. Specifically, this course will enable you to:

  • understand the relevant liquor legislation and regulations that will impact you as a licensee
  • know your responsibilities in managing your NSW liquor licence
  • understand your responsibilities as a licensee to manage alcohol-related harm related to your business
  • implement best practice strategies to improve your business operations
  • understand the impact and consequences of non-compliance and what that means for you as a licensee.

Licensee training is for most licensees, approved managers and club secretaries. It covers a range of topics designed to support you to:

  • Overview of liquor regulation in NSW
  • Managing your liquor licence
  • Your responsibilities to manage alcohol related harms
  • Best practice strategies to prevent alcohol related harms
  • Compliance and enforcement.

Entry requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Be at least 18 years old
  • Willing to complete a Self-assessment on your Learning, literacy & numeracy requirements prior to course commencement.
  • Current competency for RSA is required prior to attending this course.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.
System Requirements
In order to complete this online course, students will need access to the following:
  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.
Existing Skills & Knowledge

Students are required to have the following skills and knowledge prior to enrolment:

  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

Who should complete the Licensee training?

Licensees, approved managers, and club secretaries are required to meet complex legislative requirements in relation to the sale, service and supply of liquor in your business. While your RSA course provided you with a basic understanding of this, your legislative responsibilities as a licensee go far beyond what that. Licensee Training provides further training to ensure you are:

  • supported in your knowledge of these additional complex areas
  • supported to meet compliance obligations
  • able to successfully implement strategies to improve your business operations while providing safe and vibrant environments for your customers.

Additionally, if you work in a business that operates in potentially higher risk environments, including those trading after midnight, you carry added responsibilities that require further tailored training.

The NSW Government committed to the introduction of a training framework to strengthen and enhance liquor industry training standards by building on the existing RSA training. Liquor & Gaming NSW has worked closely with industry peak bodies, NSW Police, and select Registered Training Organisations to design this new course to ensure it meets your training needs.

The Liquor Regulation 2018 introduced the Tiered Industry Training Framework (TITF) which includes two new levels of training for licensees:

  • Licensee training: designed for licensees, approved managers and club secretaries
  • Advanced Licensee training: an additional course for licensees, approved managers, and club secretaries operating businesses in potentially higher risk environments.

Who is mandated to complete Licensee training?
The Liquor Regulation 2018 classifies liquor licence types into two tiers. Tier 1 licences are required to complete the Licensee training and Tier 2 licences are required to also complete the Advanced Licensee training.

  • Tier 1 licences include:
    • hotels, packaged liquor, clubs, small bars and on-premises licences, and
    • licensee or business subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority). •
  • Tier 2 licences include:
    • businesses authorised to trade after midnight or authorised to have extended late- night trading hours on more than 12 occasions in any 12-month period
    • certain on-premises business types, such as nightclubs, adult relaxation entertainment, and karaoke bars
    • licensees or businesses subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Authority.
  • Liquor Licensing Compliance: Fulfil mandatory legal requirements for working in licensed venues, ensuring all liquor service aligns with current NSW legislation and responsible service practices.
  • Boost Your Hospitality Career: Achieve a nationally recognised certification that opens doors to roles in bar operations, venue supervision, and liquor licence management.
  • Responsible Service Expertise: Learn how to effectively manage the service of alcohol, monitor customer behaviour, and handle difficult situations in a licensed environment.
  • Advance into Management: Add valuable credentials to your resume that reflect a solid understanding of liquor laws, risk mitigation, and ethical alcohol service.
  • Efficient Training Format: Complete your certification through a flexible online course, no need to attend a classroom.
  • Work-Ready Certification: Walk away with a Liquor & Gaming NSW endorsement—ready to start work in licensed venues immediately.

You have been granted, or are applying for the right to hold, a liquor licence in NSW.

  • Licensees,
  • approved managers,
  • and club secretaries have significant responsibilities that extend far beyond what is included in the Responsible Service of Alcohol course.

 

This course is designed to:

  • help you understand and carry out your legal responsibilities
  • support you with compliance
  • provide information to successfully run your business
  • help you to contribute to your local community
  • provide advice on reducing the risk of alcohol-related harms that may arise from your business activities.

For most of society, alcohol is consumed responsibly and safely. However, there are significant harmful effects when it is abused or misused. This can have wide ranging impacts on individuals, their friends and family, and our society as a whole. Embedding harm minimisation strategies in your operations will not only help your business thrive and enhance your reputation but will help you to operate within the law and remain compliant.

Businesses that are found to be non-compliant are those who haven’t carried out their legal responsibilities. Non-compliance with the liquor laws can result in:

  • the suspension or cancellation of a liquor licence •
  • licensees being banned from holding a liquor licence or having a financial interest in a licence for a significant period of time, or even for life.

Possible job titles following the completion of this course include:

  • Catering manager
  • Bar Manager
  • Bottle shop manager
  • Hospitality manager/ supervisor
  • Experience food and beverage attendant
  • Licensee
  • Approved manager

This course includes specific requirements outlined by Liquor & Gaming NSW on the role of gaming personnel at every level of the operation, covering a range of topics including:

  • Understand the cost of alcohol related harms
  • Know the regulatory authorities and key stakeholders who can provide support
  • Understand their responsibilities under the liquor laws
  • Understand how other laws are relevant to various licenced premises
  • Understand which licence conditions apply to their individual licence type
  • Understand how to manage the administration of their licence
  • Understand the mandatory requirements for various liquor licences
  • Understand how these requirements assist with reducing harm and maintaining compliance
  • Summarise licensee rights under the law in relation to dealing with intoxicated customers, minors and disorderly customers
  • Identify and utilise strategies and guidelines for managing risk in these situations, and
  • Outline the tools that can be used to manage potentially harmful situations
  • Collect the necessary information following an incident and report crime to relevant parties where applicable
  • Understand the importance of preserving a crime scene and take necessary steps in the event to ensure crime scene integrity, and
  • Understand reporting requirements for specific incident types and record all necessary information where required for relevant incidents.
  • explain the meaning and purpose of best practice
  • explain how as a leader you can build a culture of compliance in your business
  • outline a range of best practice methods and procedures, and
  • consider best practice methods and procedures that may be suitable for your business.
  • Understand the role and powers of Liquor & Gaming NSW Inspectors and NSW Police as well as your own rights as a licensee
  • Be prepared for what to expect in the event of an inspection, and
  • outline the consequences of non-compliance on your business
  • Outline potential enforcement outcomes including the regulatory schemes that are in place to ensure licensed venues across NSW operate safely and responsibly

    Before you complete this training, you will need to hold a valid NSW competency card or interim certificate issued by a Liquor & Gaming NSW approved training provider in the following course:

    • Provide responsible service of alcohol (RSA) (SITHFAB002 or SITHFAB021, a new unit of national competency released on 10 June 2022) along with NSW specific modules.

    Learners will be presented with the series of assessment tasks developed by L&GNSW, all tasks will need to be completed in order to be deemed competent in this unit of competency.

    Section Assessment Task/Activity Assessment Method
    1-3 Introduction
    Online Modules 1 – 3
    Written content and videos

    • Overview of liquor legislation.
    • Managing a liquor licence.
    • Your responsibilities to manage alcohol related harm.
    • Sessions 1 & 2. Multiple choice & short answer questions.
    • Session 3. Completing an incident log and incident report.
    4-5 Online Modules 4 & 5
    Written content and videos

    • Best practice strategies to prevent alcohol related harm.
    • Compliance and enforcement
    • Next steps
    • Session 4. Completing a House policy.
    • Short answer questions
    • Presentation Video

    Certification

    Once a competent mark is awarded, learners will be issued with a Statement of Achievement + an Interim certificate.

    Interim Certificate:

    Upon successful completion of this course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.

    Competency Cards:

    To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.

    Note: Successful completion of this course automatically updates your NSW RSA  for a further five year

    Digital Competency cards

    You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

    https://www.service.nsw.gov.au/guide/digital-licences-and-credentials

    This is an Online Self-Paced course with all learning activities and assessment tasks completed online through our Learner Portal. You can enrol and start your online course at any time. You can study at your own pace and have up to 4 weeks to complete the online course after which your enrolment will expire.
    How quickly you complete the course depends on the time it takes you to complete each module including the multiple choice questions, short answer questions and final assessment tasks. You will need to allow a minimum of 6 hours to complete this course.
    Upon successful completion of all the assessments, you will be awarded your Liquor & Gaming NSW Interim certificate.
    Upon enrolment, you will have up to 4 weeks to complete the course. If your initial 4-week enrolment period expires, you may purchase an extension for a further 4 weeks. Refunds are not available if your course enrolment expires. Please review our refunds policy.

    The NSW Licensee Training course is competitively priced, with payment accepted via credit card for your convenience. The course fee includes all required learning materials, access to the online assessments, and certification upon successful completion. Secure your enrolment today with a hassle-free payment process!

    TitleFee
    Full Fee $239
    Competency Card Included in price

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