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Advanced Responsible Conduct of Gambling (ARCG)

This training is mandatory for Responsible Gambling Officers (RGO) and senior roles within hotels and clubs.

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Duration
7 Hours
Cost
$299
Location
Delivery Mode
  • Virtual class
Accredited

Available Course Dates

Date Time Location Available Spaces Cost
2 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 17 $299.00
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23 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 20 $299.00
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Advanced Responsible Conduct of Gambling (ARCG) overview

The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm.
The ARCG course covers:
  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice
The proposed ARCG training requirements reflect the increased risk of gambling harm that gaming machines represent and support a culture of proactive harm minimisation in venues.
The NSW government has mandated Advanced Responsible Conduct of Gambling (ARCG) training for Responsible Gambling Officers (RGO) and other senior roles within hotels and clubs that operate gaming machines.
A staged implementation of the training requirements aims to ensure that harm minimisation benefits are realised for the NSW community, while allowing NSW venues, staff, management, and training providers time to adjust.

Entry requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
  • You may be required to complete a Self-assessment on your Learning, literacy & numeracy requirements. This must be completed at least 24 hrs prior to attending the scheduled virtual workshop.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.
System Requirements
In order to complete this online course, students will need access to the following:
  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.
Existing Skills & Knowledge
Students are required to have the following skills and knowledge prior to enrolment:
  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

Who should complete the ARCG training?

To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:

  • Club secretaries
  • Club directors, unless they have completed Clubs NSW Responsible Gambling Board Oversight training
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
  • Hotel licensees
  • Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

The requirements for individuals in the above positions to undertake ARCG will be gradually introduced to ensure sufficient time for training to be obtained. See the link from L&GNSW: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/licensees-and-approved-managers/responsible-gambling-officers

Disclaimer:

This course contains content that may be triggering for some learners. Sensitive topics to be covered are:

  • Self-harm & suicide
  • Domestic violence
  • Extreme self debt
  • Emotional and varied degrees of psychological distress
  • Depression and anxiety
  • Cultural harm

If you find these topics concerning, you may need to consider if this course is right for you.

  • Industry Compliance: Meet mandatory requirements for working in venues offering gambling services, ensuring legal and ethical standards are upheld.
  • Enhanced Employability: Gain a nationally recognised certification to access a variety of roles in the hospitality and gaming sectors.
  • Customer Support Skills: Develop the ability to assist customers at risk of or experiencing gambling-related harm.
  • Career Advancement: Strengthen your resume with qualifications that demonstrate a commitment to responsible gambling practices.
  • Flexible Learning: Participate in a convenient one-day virtual workshop with pre-course reading to suit your schedule.
  • Immediate Certification: Receive a Liquor & Gaming NSW Interim Certificate, allowing you to start working right away.
Possible job titles following the completion of this course include:
  • Gaming attendant
  • Responsible Gambling Officer (RGO)
  • Table game attendant
The ARCG course covers:
  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice
    All learners must hold a current NSW RCG competency (Responsible Conduct of Gambling).
    From 1 July 2024, all hotels and clubs with more than 20 Gaming Machine Entitlements will be required to have at least one Responsible Gambling Officer (RGO) on duty when gaming machines are in operation. Venues with significantly more gaming machines will be required to staff more RGOs.
    RGOs must complete Advanced Responsible Conduct of Gambling training.
    All hotel and club staff, including those working on the floor and senior management, have a shared responsibility to proactively engage with patrons and monitor them for potential gambling harm. An RGO will be expected to have a higher level of responsibility than other gaming staff on the floor, however they are able to seek assistance from any other staff member.
    Learners will be presented with the series of assessment tasks.
    These tasks are based on requirements from and developed by Liquor & Gaming NSW, all tasks will need to be completed in order to be deemed competent.
    Module name + topics
    Assessments
    1
    Introduction
    • Icebreaker activities
    2
    Anticipating and preventing high-intensity situations
    • Module 2.1: Advanced interpersonal skills
    • Module 2.2: When and how to provide support
    • Case study / scenario review + group discussion
    • Written assessments
    3
    Managing high-intensity situations
    • Module 3.1: Angry patrons
    • Module 3.2: Distressed patrons
    • Module 3.3: Concerned family members
    • Case study / scenario review + group discussion
    • Written assessments
    4
    Leading a culture of proactive gambling harm minimisation
    • Module 4.1: Debriefing
    • Module 4.2: Feedback and ‘feedforward’
    • Case study / scenario review + group discussion
    • Written assessments
    5
    Responsible conduct of gambling in practice
    • Applying what you have learned
    • Scenarios A – D
    • Role play observation
    • Case study / scenario review + group discussion
    • Written assessments
    Certification
    Upon successful completion of an ARCG course, you will receive an ARCG course completion certificate.
    Competency cards
    If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
    To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online. See link: https://www.onegov.nsw.gov.au/gls_portal/olgr/Transactions/CompetencyCard.mvc/About
    Note: In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024. This ensures all your competencies are current and expire on the same date.
    Digital Competency cards
    You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

    RPL is not offered for this course. Learners must complete the full course and attend the full day Virtual workshop.

    This course is conducted during a 1 day (7hr) Virtual classroom, with all learning activities and assessment tasks completed through our online Learner Management System. 
    Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Zoom and you will be required to attend and engage in the class for the duration of the workshop. Prior to the scheduled date and time of the Virtual Workshop, you will be encourage to conduct some pre-reading of RCG general knowledge topics.
    After attending the instructor led virtual workshop, you will be required to complete a series of final assessments. This will range from multiple choice knowledge tests, a project and video presentation of skills.
    Upon successful completion of all the assessments, you will be awarded your Statement of Attainment & Liquor & Gaming NSW Interim certificate allowing you to commence working in a gaming environment immediately.
    Upon enrolment, you will have up to 4 weeks to complete your courses. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. Refunds are not available if your course expires. Please review our refunds policy.
    Virtual Classroom

    Experience interactive learning at its best with our virtual classroom. Benefit from real-time discussions, live demonstrations, and personalised support, all in a collaborative online environment.

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    The Advanced Responsible Conduct of Gambling (ARCG) course is competitively priced, with payment accepted via credit card for your convenience. The course fee includes all required learning materials, access to the virtual workshop, and certification upon successful completion.

    Secure your spot today with a hassle-free payment process!

    TitleFee
    Full Fee $299
    Competency Card Included in price

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