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CPP20218 Certificate II in Security Operations

Step into real-world security training held at Hudson Hotel in Seven Hills. Over two intensive weeks, you’ll build the practical skills and confidence to manage crowds, respond to risks, and protect people and property. We’re the only security training provider owned by a hospitality group that actively operates busy pubs across Sydney. This direct industry connection brings current venue experience into guided learning, realistic scenarios and hands-on assessment.

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Duration
10 days (Monday – Friday)
Cost
$1099
Location
Hudson Hotel, 5 Quinn Ave, Seven Hills. NSW.
Accredited

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Available Course dates

The next course intakes are noted below:

  • Mon 16 – Fri 27 November (9am-5pm)
  • Mon 7 – Fri 19 December (9am-5pm)

You may select a specific intake once the Pre-enrolment assessment & ID checks have been completed.

 

Available Course Dates

Date Time Location Available Spaces Cost
Tuesday 10 November 2026 10:00 am - 01:00 pm Hospitality Institute of NSW - Hudson Hotel classroom 25 $99.00
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Thursday 12 November 2026 10:00 am - 01:00 pm Hospitality Institute of NSW - Hudson Hotel classroom 26 $99.00
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CPP20218 Certificate II in Security Operations overview

This qualification reflects the role of a security officer, responsible for maintaining safety and security by patrolling, protecting or guarding property while unarmed, and screening entry, monitoring behaviour and removing persons from premises.

This qualification is intended to align with the following occupational licencing outcomes:

  • security officer – unarmed guard
  • security officer – crowd controller.

Occupational titles could include:

  • security officer
  • unarmed guard
  • crowd controller

It provides a pathway to further learning and work in various security roles and settings including, but not limited to:

  • armed guarding
  • cash-in-transit
  • close protection
  • control room operations
  • guard dog handling.

Security officers may work alone or work in a team environment under general supervision, operating with limited autonomy and judgement to complete routine but variable tasks, with some accountability and responsibility for their own outputs, work and learning.

This course is designed for people who want structured, face-to-face training with the opportunity to practise communication, observation, risk response and security procedures in realistic scenarios. Training is delivered in four clusters so each skill set builds on the one before it.

 

Entry requirements

Students will need to meet the following entry requirements prior to course commencement.

  • be 18 years of age or over
  • be a fit and proper person to hold the class of licence sought
  • must not have been convicted in NSW or elsewhere of an offence prescribed by the regulations.
  • be an Australian/New Zealand citizen or permanent Australian resident, or hold a visa sponsored by a Master licence holder, or hold a visa for a skilled occupation to which the activities authorised by the proposed licence correspond.
  • must hold a current Provide first aid (HLTAID011) certificate, or be prepared to complete the First aid course prior to commencing the Security Operations Qualification.
  • ensure they are able to attend the every schedule day of the 10 day in person course, from 9am – 5pm.
  • complete a pre-enrolment assessment on your Learning, literacy & numeracy requirements.
  • have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.

This course suits adults who want to begin a security career in NSW and build the skills associated with unarmed guarding and crowd control. It may be relevant for people seeking work in venues, events, retail, commercial property, concierge services and other security settings, subject to employer and licensing requirements.

Online Preparation

Complete the required self-paced learning before the face-to-face course so classroom time can focus on application, practice and assessment.

Four Structured Clusters

Complete the course in a clear sequence: industry fundamentals; patrol, monitoring and screening; protecting yourself and others; and managing your own behaviour and the behaviour of others.

Practical Scenario Based Learning

Apply course knowledge through supervised role-plays and simulations covering access control, communication, conflict, crowd behaviour, emergencies and basic defensive techniques.

 

Cluster Learning modules Assessments
Learning materials  Pre-reading

·         Online self-paced

 ·         No assessment

Cluster

1

  Security Industry Fundamentals

·         CPPSEC2102 – Apply legal and procedural requirements to work effectively within a security team

·         CPPSEC2103 – Apply WHS, emergency response and evacuation procedures to maintain security

·         CPPSEC2104 – Apply risk assessment to select and carry out response to security risk situations

 ·         Online learning modules

·         Written assessment

·         Research Project

·         Practical assessments

Cluster

2

  Patrol, Monitor and Screen

·         CPPSEC2107 – Patrol premises to monitor property and maintain security

·         CPPSEC2108 – Screen people, personal effects and items to maintain security

·         CPPSEC2109 – Monitor and control access and exit of persons and vehicles from premises

 ·         Online learning modules

·         Written assessment

·         Research Project

·         Practical assessments

Cluster

3

  Protect Self and Others

·         CPPSEC2106 Protect self and others using basic defensive techniques.

·         CPPSEC2111 Apply security procedures to manage intoxicated persons.

·         CPPSEC2112 Apply security procedures to remove persons from premises

 

 ·         Online learning modules

·         Written assessment

·         Research Project

·         Practical assessments

Cluster

4

 Manage Behaviour of Others

·         CPPSEC2101 Apply effective communication skills to maintain security.

·         CPPSEC2105 Provide quality services to a range of security clients.

·         CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security.

·         CPPSEC2113 Escort and protect persons and valuables.

 

 ·         Online learning modules

·         Written assessment

·         Research Project

·         Practical assessments
  • After successfully completing the qualification, learners will be issued with a Statement of Attainment for CPP20218 Certificate II in Security Operations.
  • Eligible graduates can use it as part of an application for a NSW Class 1A security licence.
  • Licence approval remains subject to NSW Police Security Licensing and Enforcement Directorate requirements.

Stage 1

  • Check available intakes and review fees and enrolment information.
  • Book in to complete the in-person Pre-enrolment assessment (Language, literacy and numeracy).

Stage 2

  • Confirm that you hold a current First Aid (HLTAID011) competency, or book in (additional cost) to complete the required units before starting your security qualification.
  • Complete the enrolment process, provide the required identification & USI.

Stage 3

  • Finish the required self-paced eLearning before day one.
  • Attend all 10 face-to-face training days and complete the required assessments.

Final

  • After successful completion, check your eligibility and apply separately for the relevant NSW security licence.
Hudson Hotel, 5 Quinn Ave, Seven Hills. NSW.

Course Fees and Payment Structure

The total fee for the CPP20218 Certificate II in Security Operations course is $1,099.

Step 1: Book Your Registration Day

A payment of $99 is required to book and attend the compulsory three-hour Registration Day.

This payment forms part of the total course fee. It is not an additional charge.

During Registration Day, you will:

  • Complete the required enrolment documents
  • Provide the required identification
  • Complete the mandatory pre-enrolment assessment
  • Complete the mandatory Language, Literacy and Numeracy assessment
  • Review the course requirements and enrolment process

Step 2: Complete Your Enrolment

The remaining balance of $1,000 is payable on Registration Day to complete your enrolment in the security course.

Payment stage Amount When it is due
Registration Day booking $99 When booking Registration Day
Remaining course balance $1,000 On Registration Day
Total CPP20218 course fee $1,099

Prerequisite Course Fees

Before enrolling in CPP20218, learners must hold:

  • HLTAID011 Provide First Aid

Learners who do not hold this units can complete them with us before the security course begins. First Aid course fees are additional and are not included in the $1,099 CPP20218 course fee.

Important Information

  • Attendance at Registration Day is compulsory.
  • Paying the $99 Registration Day fee does not complete your course enrolment.
  • Registration fee is not refundable with in 48hrs of the registration booking.
  • Enrolment is completed after the required documents, identification and assessments have been completed and the remaining $1,000 balance has been paid.
  • Learners should review the applicable cancellation, transfer and refund policy before making payment.

Cancellation and Refund Policy

This policy applies to the CPP20218 Certificate II in Security Operations course and its compulsory Registration Day.

Registration Day

The $99 Registration Day fee forms part of the total $1,099 course fee.

  • One free transfer to another Registration Day is available when written notice is received at least seven calendar days before the booked session.
  • A 50% refund of the $99 fee may be provided when cancellation is requested in writing within five days of booking, provided the Registration Day is at least seven days away and no assessment has commenced.
  • No refund applies when less than seven days’ notice is provided, the learner does not attend, or the learner has commenced the Registration Day documents or assessments.
  • A $60 rebooking fee applies when a learner does not attend and wishes to book another Registration Day.
  • If HINSW cancels the Registration Day, learners may transfer to another date or receive a full refund of the $99 fee.

Pre-Enrolment Outcome

Attendance at Registration Day does not guarantee enrolment. Learners must satisfy the identification, prerequisite and mandatory pre-enrolment assessment requirements.

If HINSW determines that a learner cannot proceed after Registration Day:

  • Any course tuition paid beyond the $99 Registration Day fee will be refunded.
  • The $99 fee will be retained because the Registration Day services and assessments have been provided.
  • HINSW may offer another assessment or intake where permitted and appropriate.

The remaining $1,000 should be collected only after the learner has completed the required checks and is eligible to proceed.

Course Cancellations

Written notice received Refund
14 or more calendar days before commencement Refund of course tuition paid, less the completed $99 Registration Day fee
7–13 calendar days before commencement 50% refund of the $1,000 course tuition
Fewer than 7 calendar days before commencement No refund
After course commencement No refund for change of mind or voluntary withdrawal

For refund purposes, the course commences when the learner first starts the required pre-course learning or attends the first face-to-face session, whichever happens first.

Course Transfers

One transfer to another CPP20218 intake may be approved without charge when written notice is received at least seven calendar days before commencement.

Requests received with less than seven days’ notice will be considered individually. A rebooking or administration fee may apply.

No-Shows and Non-Completion

No refund will be provided when a learner:

  • Does not attend the course or a compulsory assessment
  • Arrives too late to participate
  • Withdraws after commencing
  • Does not complete the required pre-course learning
  • Is removed for serious misconduct
  • Is assessed as not yet competent

Assessment outcomes do not determine refund eligibility. Learners may receive a statement of attainment for any units successfully completed, where applicable.

TitleFee
Full Fee $1099
Registration (Included in full course fee) $99

 

 

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