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SITHGAM022 Provide responsible gambling services

This training is mandatory for anyone working with gaming machines in NSW. It provides practical skills to promote responsible gambling, minimise harm, and comply with legal requirements. You must complete the training with an Approved Training Provider and get a competency card to work with gaming machines.

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Duration
9 Hours
Cost
$119
Location
Delivery Mode
  • Virtual class
Accredited

Available Course Dates

Date Time Location Available Spaces Cost
20 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 11 $119.00
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21 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 10 $119.00
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22 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 13 $119.00
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26 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 14 $119.00
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27 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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28 August 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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1 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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1 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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3 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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3 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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8 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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8 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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10 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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10 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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15 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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15 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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17 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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17 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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22 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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22 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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24 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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24 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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29 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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29 September 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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1 October 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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1 October 2025 09:00 am - 04:00 pm Hospitality Institute of NSW - Virtual Workshop 15 $119.00
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SITHGAM022 Provide responsible gambling services overview

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

Entry requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
  • You will be required to complete a Self-assessment on your Learning, literacy & numeracy requirements. This must be completed at least 24 hrs prior to attending the scheduled virtual workshop.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.
System Requirements
In order to complete this online course, students will need access to the following:
  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.
Existing Skills & Knowledge
Students are required to have the following skills and knowledge prior to enrolment:
  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

The Provide Responsible Gambling Services (SITHGAM022) course is ideal for:

  • Hospitality professionals involved in gaming operations, including gaming attendants, table game operators, and Keno operators.
  • Managers and supervisors responsible for overseeing gambling services in venues such as hotels, clubs, pubs, and casinos.
  • Individuals seeking to enter the hospitality or gaming industry who require certification in responsible gambling practices to meet industry standards.
  • Current staff aiming to upskill and stay compliant with government-mandated regulations on responsible gambling.

This course is essential for anyone working in environments where gambling services are provided, ensuring customer support and adherence to ethical practices.

Important information if you have an existing NSW Competency card for RCG

You can enrol into this course if you have never held an RCG competency card or if your competency card has been expired for longer than 28 days.

If your competency card has expired and it is within the 28-day grace period, you are required to complete the Free refresher course available through Liquor & Gaming NSW. Completing the full course will not extend the expiry date on your current card. Click here to enrol into the Liquor and Gaming refresher course: https://www.liquorandgaming.nsw.gov.au/news-and-media/free-responsible-service-of-alcohol-rsa-training-and-free-refresher-courses-with-extended-renewal-period

If you have lost your competency card and require a replacement this can be obtained by going to: Replace an RSA or RCG competency card | Service NSW: https://www.service.nsw.gov.au/transaction/replace-an-rsa-or-rcg-competency-card

  • Industry Compliance: Meet mandatory requirements for working in venues offering gambling services, ensuring legal and ethical standards are upheld.
  • Enhanced Employability: Gain a nationally recognised certification to access a variety of roles in the hospitality and gaming sectors.
  • Customer Support Skills: Develop the ability to assist customers at risk of or experiencing gambling-related harm.
  • Career Advancement: Strengthen your resume with qualifications that demonstrate a commitment to responsible gambling practices.
  • Flexible Learning: Participate in a convenient one-day virtual workshop with pre-course reading to suit your schedule.
  • Immediate Certification: Receive a Liquor & Gaming NSW Interim Certificate, allowing you to start working right away.
Possible job titles following the completion of this course include:
  • Gaming attendant
  • Table game attendant
  • Croupier
  • Multi-skilled food and beverage attendant

The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:

  • Context of gambling in New South Wales
  • Legislative framework for the responsible conduct of gambling
  • Indicators and impact of problem gambling
  • Responsible gambling strategies
  • Benefits of implementing responsible conduct of gambling practices

This course includes the following nationally recognised unit of competency:

SITHGAM022 – Provide Responsible Gambling Services

Unit CodeUnit Name
SITHGAM022 Provide Responsible Gambling Services
This course contains 3 parts to the assessment process:

Assessment

Assessment Task & Learning modules

Assessment Method
Learning materials Pre-reading

  • RCG Participant workbook
  • No assessment
Assessment

1

 Workshop assessment tasks

(This section must be completed during the instructor led virtual workshop).

  • Liquor & Gaming quiz and activities.
  • Simulated role play.
  • Multiple choice.
  • Short answer questions
Assessment

2

 Post workshop assessment tasks

(Upon attending the scheduled workshop, the following final assessments must be completed)

    • Knowledge tests 1 & 2.
    • Group Project.
    • Video presentation.
  • Multiple choice.
  • Video submission – observation checklist
Part 1 – “Preliminary Task”
Upon enrolling and selecting the workshop date of your choice, you are granted access to Part 1 only with in your Learner portal. In this portal, you will be required to complete the following mandatory task:
  1. Pre-reading of RCG Learner resource covering general requirements, legislation & harm minimisation.
Part 2 – “Virtual Classroom Assessment tasks”
Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessment for this course. In this workshop you will complete the following task (You will not have access to this section prior to the Virtual workshop commencing :
  1. Liquor & gaming NSW Quiz and activities (Multiple choice and short answer responses)
Part 3 – “Post workshop Assessment tasks”
Upon attending the virtual work, you will be granted access to your final assessments. These may be completed at your own pace:
  1. Study the eLearning modules.
  2. Complete Knowledge tests 1 & 2 (ASQA required knowledge evidence)
  3. Performance assessment Project
  4. Roleplay 1: Approach and assess a patron; provide the required support.
  5. Roleplay 2: Brief another team member on gaming compliance.
Upon successful completion of all assessments, you will receive your Statement of attainment from Hospitality Institute of NSW. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor & gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate. This certificate will allow you to commence working in a gaming venue in NSW.
The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.
Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM022 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are available within your learner portal upon successful completion of the course.
  • Interim Certificate: Upon successful completion of the RCG with HINSW and the additional quiz sent directly by Liquor and Gaming NSW, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
  • Competency Cards: To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
  • Digital Competency Cards: You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.

Recognition of Prior Learn (RPL) or Credit Transfer is not available for SITHGAM022 – Provide Responsible Gambling Services.

This course is conducted during a 1 day (7hr) Virtual classroom plus post assessments, all learning activities and assessment tasks completed through our online Learner Management System. 
Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Zoom and you will be required to attend and engage in the class for the duration of the workshop. Prior to the scheduled date and time of the Virtual Workshop, you will be encourage to conduct some pre-reading of RCG general knowledge topics.
After attending the instructor led virtual workshop, you will be required to complete a series of Post workshop assessments. This will range from multiple choice knowledge tests, a project and video presentation of skills.
Upon successful completion of all the assessments, you will be awarded your Statement of Attainment & Liquor & Gaming NSW Interim certificate allowing you to commence working in a gaming environment immediately.
Upon enrolment, you will have up to 4 weeks to complete your courses. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. Refunds are not available if your course expires. Please review our refunds policy.

The Provide Responsible Gambling Services (SITHGAM022) course is competitively priced, with payment accepted via credit card for your convenience. The course fee includes all required learning materials, access to the virtual workshop, and certification upon successful completion. Secure your spot today with a hassle-free payment process!

TitleFee
Full Fee $119
Competency Card Included in price

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