Pre-Requisites
Requirements
Learning Outcomes
Certification
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
This course is conducted during a 1 day (7hr) Virtual Workshop, with all learning activities and assessment tasks completed online through our Learner Portal. Prior to the scheduled date and time of the Virtual Workshop, you will be required to complete preliminary reading and answer Knowledge Tests 1 and 2 Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Microsoft Teams and you will be required to attend and engage in the class for the duration of the workshop.
Upon successful completion of all the assessments, you will be awarded your Statement of Attainment & Liquor & Gaming NSW Interim certificate allowing to commence working in a gaming environment immediately.
Upon enrolment, you will have up to 4 weeks to c. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. This must be conducted with in a 6 month period of your course expiring. Refunds are not available if your course expires, unless special circumstances have taken place. Please review our refunds policy.
Possible job titles following the completion of this course include:
Name | Date | Time | Location | Available Spaces | Cost | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 2 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 6 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 6 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 12 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 7 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 14 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 13 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 14 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 15 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 21 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 22 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 | |
SITHGAM022 – Provide responsible gambling service – Virtual workshop | 24 January 2025 | 09:00 am – 04:00 pm | Hospitality Institute of NSW – Virtual Workshop | 15 | $119.00 |
This course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.
It is expected that you will have completed the preliminary reading and Knowledge Tests 1 and 2 before entering the Virtual Workshop.
Recognition of Prior Learn (RPL) or Credit Transfer is not available for SITHGAM022 – Provide Responsible Gambling Services.
Important information if you have an existing NSW Competency card for RCG
You can enrol into this course if you have never held an RCG competency card or if your competency card has been expired for longer than 28 days.
If your competency card has expired and it is within the 28-day grace period, you are required to complete the Free refresher course available through Liquor & Gaming NSW. Completing the full course will not extend the expiry date on your current card. Click here to enrol into the Liquor and Gaming refresher course: https://www.liquorandgaming.nsw.gov.au/news-and-media/free-responsible-service-of-alcohol-rsa-training-and-free-refresher-courses-with-extended-renewal-period
If you have lost your competency card and require a replacement this can be obtained by going to: Replace an RSA or RCG competency card | Service NSW: https://www.service.nsw.gov.au/transaction/replace-an-rsa-or-rcg-competency-card
Students are required to have the following skills and knowledge prior to enrolment:
Students will need to meet the following entry requirements prior to course commencement.
In order to complete this online course, students will need access to the following:
The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:
This course contains 2 parts to the assessment process:
Part 1 – “Preliminary Assessment Tasks”
Upon enrolling and selecting the workshop date of your choice, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:
Part 2 – “Virtual Workshop Assessment tasks”
Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessments for this course. In this workshop you will complete the following tasks (You will not have access to this section prior to the Virtual workshop commencing :
Upon successful completion of the knowledge and practical assessments, you will receive your Statement of attainment from us. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor and gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate within 24hrs. This certificate will allow you to commence working in a gaming venue in NSW.
The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.
Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM022 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are available within your learner portal upon successful completion of the course.
Visit Service NSW to learn more about the NSW Digital Competency card.
You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email enquiry@hinsw.com.au or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.
Hospitality Institute of NSW Pty Ltd
RTO Provider Code: 45218
CRICOS Provider Code: 03973M