fbpx

SITHFAB021 SITHGAM022

RSA + RCG Bundle

Discount applied at checkout!

Actual Fee 223.20

Course Fee

AUD248

Unit Code

SITHFAB021 SITHGAM022

Mode of Delivery

Online and Virtual Classroom

Duration

SITHFAB021 - 8 Hours SITHGAM022 - 9 Hours

Payment Method

Credit Card

RSA + RCG Bundle

Responsible Service of Alcohol (RSA)

Location Cost
Hospitality Institute of NSW – Online $129.00
jQuery(function($){ $(‘.ax-course-instance-list’).find(‘p:empty’).hide(); });

Responsible Conduct of Gambling (RCG)

Date Time Location Cost
17 December 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
18 December 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
19 December 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
20 December 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
30 December 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
2 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
6 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
7 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
13 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
14 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
15 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
21 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
22 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
24 January 2025 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop $119.00
jQuery(function($){ $(‘.ax-course-instance-list’).find(‘p:empty’).hide(); });

Total: $0.00

This course contains a series of short courses designed to provide you with the knowledge and skills to work with in a busy hospitality environment and master the skills of a professional bartender. The accredited aspect of the course will ensure you are serving alcohol responsibly and are able to provide gambling support to customers potentially experiencing gambling harm. The course is made up of two Nationally Accredited courses SITHFAB021 – Provide responsible service of alcohol and SITHGAM022 -Provide responsible gambling services, and includes a non-accredited Professional Bartending Masterclass.

SITHFAB021 – Provide responsible service of alcohol

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol(RSA) management.

SITHGAM022 – Provide responsible gambling services

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos

Course Duration

SITHFAB021 – Provide responsible service of alcohol

This is an Online Self-Paced course with all learning activities and assessment tasks completed online through our Learner Portal. You can enrol and start your RSA online course at any time. You can study at your own pace and have up to 4 weeks to complete the online RSA course after which your enrolment will expire.

How quickly you complete the course depends on the time it takes you to complete each module including the multiple choice questions, short answer questions and final assessment tasks. You will need to allow a minimum of 6 hours to complete this course.

If your initial 4-week enrolment period is due to expire, you may purchase an additional 4 week extension. This must be conducted within a 6 month period of your course expiring. Refunds are not available if your course expires, unless special circumstances have taken place. Please review our refund policy for further information.

 

SITHGAM022 – Provide responsible gambling services

This course is conducted during a 1 day (7hr) Virtual Workshop, with all learning activities and assessment tasks completed online through our Learner Portal. Prior to the scheduled date and time of the Virtual Workshop, you will be required to complete preliminary reading and answer Knowledge Tests 1 and 2 Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Microsoft Teams and you will be required to attend and engage in the class for the duration of the workshop.

Upon successful completion of all the assessments, you will be awarded your Statement of Attainment & Liquor & Gaming NSW Interim certificate allowing to commence working in a gaming environment immediately.

Upon enrolment, you will have up to 4 weeks to c. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. This must be conducted with in a 6 month period of your course expiring. Refunds are not available if your course expires, unless special circumstances have taken place. Please review our refunds policy.

Qualification And Career Outcomes

SITHFAB021 – Provide responsible service of alcohol

Possible job titles following the completion of this course include:

  • Bartender
  • Waitress/Waiter
  • Liquor store attendance
  • Event coordinator
  • Catering manager
  • Bar Manager
  • Bottle shop manager

 

SITHGAM022 – Provide responsible gambling services

Possible job titles following the completion of this course include:

  • Gaming attendant
  • Table game attendant
  • Croupier
  • Multi-skilled food and beverage attendant

Pre-Requisites

SITHFAB021 – Provide responsible service of alcohol

There are no pre-requisites, however, this online RSA course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. For example, students will need to calculate the amount of standard drinks in a range of beverages such as beer, cider, wine, spirits and cocktails.

Please contact us to talk to one of our student support team members if you require any further information.

You can enrol into this course if you have never held an RSA competency card before or if your competency card has expired for longer than 28 days.  

 

SITHGAM022 – Provide responsible gambling services

This course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.

It is expected that you will have completed the preliminary reading and Knowledge Tests 1 and 2 before entering the Virtual Workshop.

Recognition Of Prior Learning

RPL/ Credit Transfer is not available for SITHFAB021 or SITHGAM022. However, if you have completed an RSA or RCG courses and have been deemed Competent within the last five years and your Competency Card is about to expire you are required to complete an RSA + RCG Refresher course. This course can be accessed via the Liquor & Gamming NSW website by going to: NSW Website

If you have completed SITHFAB021 or SITHGAM022 in another state and wish to work in the liquor & gaming industry in NSW you will be required to complete a Bridging course which can be accessed by going to: NSW Website

If you have lost your Competency card and require a replacement this can be obtained by going to: Replace an RSA or RCG competency card | Service NSW

Existing Skills & Knowledge

Students are required to have the following skills and knowledge prior to enrolment:

  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

Entry Requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Be at least 18 years old
  • Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to Get a USI | Unique Student Identifier
  • Have a valid government issued photo identification card
  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.

System Requirements

In order to complete this online course, students will need access to the following:

  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.

Learning Outcomes

SITHFAB021 – Provide responsible service of alcohol

The RSA course includes the national unit of competency SITHFAB002 – Provide responsible service of alcohol and NSW specific elements, covering a range of topics including:

  • NSW liquor laws and selling, serving, or supplying alcohol responsibly.
  • Intoxication, including assisting customers to drink within appropriate limits, assessing alcohol affected customers and refusing service.
  • Minors, including ID checks and secondary sale/supply.
  • Harm minimisation strategies.
  • Compliance and enforcement.

 

SITHGAM022 – Provide responsible gambling services

The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:

  • Context of gambling in New South Wales
  • Legislative framework for the responsible conduct of gambling
  • Indicators and impact of problem gambling
  • Responsible gambling strategies
  • Benefits of implementing responsible conduct of gambling practices

Assessment

When completing this course you will be assessed on two individual units of competency:

SITHFAB021 – Provide responsible service of alcohol

This is an Online Self-Paced course with all learning activities and assessment tasks completed online through our Learner Portal.

There are 2 parts to the assessment process:

Part 1 – “Knowledge Assessment Tasks”

Upon enrolling, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

  1. Study the learner text book & eLearning modules.
  2. Complete Liquor & gaming questions quiz
  3. Complete Knowledge tests 1 – 4

Part 2 – “Performance Evidence Assessment Tasks”

Once you have completed your knowledge tests, you will then be required to the complete the following:

  1. Case studies will be presented to, you are requiring to complete written (short answer) & multiple choice questions in response to the situations.
  2. Practical assessment role plays, you will be required to record and submit 4 videos short video recording of your responding to specific situations that may take place in a licenced venue.

Upon successful completion of the online assessments, you will receive your Interim Certificate within 24 hours, which will allow you to commence your employment serving alcohol. The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.

SITHGAM022 – Provide responsible gambling service

This course contains 2 parts to the assessment process:

Part 1 – “Preliminary Assessment Tasks”

Upon enrolling and selecting the workshop date of your choice, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

  1. Study the learner text book & eLearning modules.
  2. Complete Knowledge tests 1 & 2 (ASQA required knowledge evidence)

Part 2 – “Virtual Workshop Assessment tasks”

Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessments for this course. In this workshop you will complete the following tasks (You will not have access to this section prior to the Virtual workshop commencing :

  1. Liquor & gaming NSW Quiz and activities (Multiple choice and short answer responses)
  2. Gaming compliance group project (Short answer responses)
  3. Three specific role plays focusing on the following areas observed by the assessor:
    • Roleplay 1: Communicating with staff on gambling-related incidents.
    • Roleplay 2: Providing information on problem gambling and gambling support services.
    • Roleplay 3: Following procedures for self-excluding a patron who has asked to become a self-excluded person.

Upon successful completion of the knowledge and practical assessments, you will receive your Statement of attainment from us. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor and gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate within 24hrs. This certificate will allow you to commence working in a gaming venue in NSW.

The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.

 

Professional Bartending Masterclass (Non-Accredited)

Please note whilst the Professional Bartending Masterclass is a non-accredited course, there are various knowledge skills tests throughout.

Certification

SITHFAB021 – Provide responsible service of alcohol

Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHFAB021 – Provide responsible service of alcohol and SITHGAM022 – Provide responsible gambling services. Both Units of Competency are Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are available with in your learner portal upon successful completion of the course.

  • Interim Certificate: Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
  • Competency Cards: To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
  • Digital Competency Cards: You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW Digital Competency card.

 

SITHGAM022 – Provide responsible gambling services

Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM022 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are available with in your learner portal upon successful completion of the course.

  • Interim Certificate: Upon successful completion of the RCG with HINSW and the additional quiz sent directly by Liquor and Gaming NSW, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
  • Competency Cards: To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
  • Digital Competency Cards: You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW Digital Competency card.

Frequently Asked Questions

Student Support Service

You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email enquiry@hinsw.com.au or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.

Discount applied at checkout!

Actual Fee 223.20

Course Fee

$248

Unit Code

SITHFAB021 SITHGAM022

Mode of Delivery

Online and Virtual Classroom

Duration

SITHFAB021 - 8 Hours SITHGAM022 - 9 Hours

Payment Method

Credit Card

Related Courses

NSW Licensee Training

AUD239

NSW Advanced Licensee Training

AUD239

Advanced Provide Responsible Gambling Services

AUD299

Provide responsible service of alcohol

SITHFAB021

AUD129