Provide Responsible Gambling Services

Course Fee


Unit Code


Mode of Delivery

Virtual Classroom


9 Hours in Total (Includes 2 Hours of Pre-work, 45 Minutes of Break)

Payment Method

Credit Card

Provide Responsible Gambling Services

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

Course Duration

This course is conducted during a 1 day (7hr) Virtual Workshop, with all learning activities and assessment tasks completed online through our Learner Portal. Prior to the scheduled date and time of the Virtual Workshop, you will be required to complete preliminary reading and answer Knowledge Tests 1 and 2 Once you enrol into the course you will be required to select your preferred date to attend the virtual workshop, the workshop will require that you attend an instructor lead virtual classroom from 9am till 4pm. The virtual workshop will be run through Microsoft Teams and you will be required to attend and engage in the class for the duration of the workshop.

Upon successful completion of all the assessments, you will be awarded your Statement of Attainment & Liquor & Gaming NSW Interim certificate allowing to commence working in a gaming environment immediately.

Upon enrolment, you will have up to 4 weeks to c. If your initial 4-week enrolment period is due to expire, you may purchase an extension for a further 4 weeks. This must be conducted with in a 6 month period of your course expiring. Refunds are not available if your course expires, unless special circumstances have taken place. Please review our refunds policy.

Qualification And Career Outcomes

Possible job titles following the completion of this course include:

  • Gaming attendant
  • Table game attendant
  • Croupier
  • Multi-skilled food and beverage attendant

Upcoming Courses

Name Date Time Location Available Spaces Cost
SITHGAM022 – Provide responsible gambling service – Virtual workshop 20 June 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 5 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 27 June 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 14 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 28 June 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 17 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 1 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 17 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 5 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 17 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 8 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 17 $119.00
SITHGAM022 – Provide responsible gambling service – Virtual workshop 12 July 2024 09:00 am – 04:00 pm Hospitality Institute of NSW – Virtual Workshop 17 $119.00
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This course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.

It is expected that you will have completed the preliminary reading and Knowledge Tests 1 and 2 before entering the Virtual Workshop.

Recognition Of Prior Learning

Recognition of Prior Learn (RPL) or Credit Transfer is not available for SITHGAM022 – Provide Responsible Gambling Services.

Important information if you have an existing NSW Competency card for RCG

You can enrol into this course if you have never held an RCG competency card or if your competency card has been expired for longer than 28 days.

If your competency card has expired and it is within the 28-day grace period, you are required to complete the Free refresher course available through Liquor & Gaming NSW. Completing the full course will not extend the expiry date on your current card. Click here to enrol into the Liquor and Gaming refresher course: https://www.liquorandgaming.nsw.gov.au/news-and-media/free-responsible-service-of-alcohol-rsa-training-and-free-refresher-courses-with-extended-renewal-period

If you have lost your competency card and require a replacement this can be obtained by going to: Replace an RSA or RCG competency card | Service NSW: https://www.service.nsw.gov.au/transaction/replace-an-rsa-or-rcg-competency-card

Existing Skills & Knowledge

Students are required to have the following skills and knowledge prior to enrolment:

  • Reading and writing – a learner will be able to read, comprehend and write a range of texts within a variety of contexts.
  • Oral communication – a learner will be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
  • Numeracy and mathematics – a learner will be able to recognise and use a variety of conventions and symbolism of formal mathematics.
  • Learning skills – a learner will be able to source relevant information on laws, regulations and codes of practice relating to the responsible services of alcohol and keep that knowledge updated
  • Teamwork skills – a learner will be able to communicate with team members to ensure proper responsible service of alcohol practices within their work environment
  • Self-management skills – a learner will be able to deal with hostile and uncooperative customers in a professional manner and in line with organisational procedures

Entry Requirements

Students will need to meet the following entry requirements prior to course commencement.

  • Be at least 18 years old
  • Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
  • You will be required to complete a Self-assessment on your Learning, literacy & numeracy requirements. This must be completed at least 24 hrs prior to attending the scheduled virtual workshop.
  • Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
  • Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.

System Requirements

In order to complete this online course, students will need access to the following:

  • Have access to a PC/ Laptop with speakers, microphone and webcam
  • Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
  • PDF Reader
  • Suitable internet browser such as; Google Chrome, Safari or Internet Explorer
  • Hold sound computer skills
  • Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
  • Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.

Learning Outcomes

The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:

  • Context of gambling in New South Wales
  • Legislative framework for the responsible conduct of gambling
  • Indicators and impact of problem gambling
  • Responsible gambling strategies
  • Benefits of implementing responsible conduct of gambling practices


This course contains 2 parts to the assessment process:

Part 1 – “Preliminary Assessment Tasks”

Upon enrolling and selecting the workshop date of your choice, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

  1. Study the learner text book & eLearning modules.
  2. Complete Knowledge tests 1 & 2 (ASQA required knowledge evidence)

Part 2 – “Virtual Workshop Assessment tasks”

Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessments for this course. In this workshop you will complete the following tasks (You will not have access to this section prior to the Virtual workshop commencing :

  1. Liquor & gaming NSW Quiz and activities (Multiple choice and short answer responses)
  2. Gaming compliance group project (Short answer responses)
  3. Three specific role plays focusing on the following areas observed by the assessor:
    • Roleplay 1: Communicating with staff on gambling-related incidents.
    • Roleplay 2: Providing information on problem gambling and gambling support services.
    • Roleplay 3: Following procedures for self-excluding a patron who has asked to become a self-excluded person.

Upon successful completion of the knowledge and practical assessments, you will receive your Statement of attainment from us. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor and gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate within 24hrs. This certificate will allow you to commence working in a gaming venue in NSW.

The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.


Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM022 – Provide responsible gambling services. This Unit of Competency is Nationally Recognised Training from Tourism, Travel and Hospitality Training Package. Certificates are available within your learner portal upon successful completion of the course.

  • Interim Certificate: Upon successful completion of the RCG with HINSW and the additional quiz sent directly by Liquor and Gaming NSW, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
  • Competency Cards: To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
  • Digital Competency Cards: You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW Digital Competency card.

Frequently Asked Questions

Student Support Service

You will be provided with online support via emails and phone during the duration of your enrolment as required. If you have any questions or need additional support, you can email enquiry@hinsw.com.au or contact your trainer via the Learner Portal. Your questions will be answered within 24 hours if your enquiry is sent within business hours and 48 hours during weekends. Our support services extended to our students are, but not limited to, administration support, learning support, language, literacy and numeracy support, reasonable adjustment / disability support.

Course Fee


Unit Code


Mode of Delivery

Virtual Classroom


9 Hours in Total (Includes 2 Hours of Pre-work, 45 Minutes of Break)

Payment Method

Credit Card

Related Courses

NSW Licensee Training


NSW Advanced Licensee Training


Advanced Provide Responsible Gambling Services


RSA + RCG Course Bundle