This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

This course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.

It is expected that you will have completed the preliminary reading and Knowledge Tests 1 and 2 before entering the Virtual Workshop.

Students will need to meet the following entry requirements prior to course commencement.

• Be at least 18 years old
• Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
• You will be required to complete a Self-assessment on your Learning, literacy & numeracy requirements. This must be completed at least 24 hrs prior to attending the scheduled virtual workshop.
• Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to: https://www.usi.gov.au/students/get-a-usi
• Have a valid government issued photo identification card (passport, drivers license, photo card, proof of age card). Expired ID will not be accepted and certificates are not able to issued unless identity is verified.

The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:

• Context of gambling in New South Wales
• Legislative framework for the responsible conduct of gambling
• Indicators and impact of problem gambling
• Responsible gambling strategies
• Benefits of implementing responsible conduct of gambling practices

This course contains 2 parts to the assessment process:

Part 1 – “Preliminary Assessment Tasks”

Upon enrolling and selecting the workshop date of your choice, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

1. Study the learner text book & eLearning modules.
2. Complete Knowledge tests 1 & 2 (ASQA required knowledge evidence)

Part 2 – “Virtual Workshop Assessment tasks”

Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessments for this course. In this workshop you will complete the following tasks (You will not have access to this section prior to the Virtual workshop commencing :

1. Liquor & gaming NSW Quiz and activities (Multiple choice and short answer responses)
2. Gaming compliance group project (Short answer responses)
3. Three specific role plays focusing on the following areas observed by the assessor:

• • Roleplay 1: Communicating with staff on gambling-related incidents.
  • Roleplay 2: Providing information on problem gambling and gambling support services.
  • Roleplay 3: Following procedures for self-excluding a patron who has asked to become a self-excluded person.

Upon successful completion of the knowledge and practical assessments, you will receive your Statement of attainment from us. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor and gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate within 24hrs. This certificate will allow you to commence working in a gaming venue in NSW.

The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.