Responsible Service of Alcohol (RSA)

Responsible Conduct of Gambling (RCG)

This course contains a series of short courses designed to provide you with the knowledge and skills to work with in a busy hospitality environment and master the skills of a professional bartender. The accredited aspect of the course will ensure you are serving alcohol responsibly and are able to provide gambling support to customers potentially experiencing gambling harm. The course is made up of two Nationally Accredited courses SITHFAB021 – Provide responsible service of alcohol and SITHGAM022 -Provide responsible gambling services, and includes a non-accredited Professional Bartending Masterclass.

SITHFAB021 – Provide responsible service of alcohol

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol(RSA) management.

SITHGAM022 – Provide responsible gambling services

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos

SITHFAB021 – Provide responsible service of alcohol

There are no pre-requisites, however, this online RSA course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. For example, students will need to calculate the amount of standard drinks in a range of beverages such as beer, cider, wine, spirits and cocktails.

Please contact us to talk to one of our student support team members if you require any further information.

You can enrol into this course if you have never held an RSA competency card before or if your competency card has expired for longer than 28 days.  

SITHGAM022 – Provide responsible gambling services

This course requires sound English language, literacy and numeracy skills in order to complete the course and assessments. Please contact us to talk to one of our student support team members if you require any further information.

It is expected that you will have completed the preliminary reading and Knowledge Tests 1 and 2 before entering the Virtual Workshop.

Students will need to meet the following entry requirements prior to course commencement.

• Be at least 18 years old
• Ensure they are able to attend the 7hr virtual workshop for the duration of the course.
• Have a Unique Student Identifier (USI) – Creating a Unique Student Identifier (USI) is free and will only take a few minutes. You only need to create a USI once and it will stay with you for life. To create a USI, go to Get a USI | Unique Student Identifier
• Have a valid government issued photo identification card
• Have access to a PC/ Laptop with speakers, microphone and webcam
• Have access to high speed Wi-Fi or cable capabilities necessary to research, upload and download documents
• PDF Reader
• Hold sound computer skills
• Have latest operating system e.g. Windows 10, Mac OSX High Sierra, iPad ISO10 or higher
• Have access to a unique email address. This email address cannot be used by another student as it becomes your unique login.

SITHFAB021 – Provide responsible service of alcohol

The RSA course includes the national unit of competency SITHFAB002 – Provide responsible service of alcohol and NSW specific elements, covering a range of topics including:

• NSW liquor laws and selling, serving, or supplying alcohol responsibly.
• Intoxication, including assisting customers to drink within appropriate limits, assessing alcohol affected customers and refusing service.
• Minors, including ID checks and secondary sale/supply.
• Harm minimisation strategies.
• Compliance and enforcement.

SITHGAM022 – Provide responsible gambling services

The RCG course includes the national unit of competency SITHGAM022 – Provide responsible gambling services and NSW specific elements, covering a range of topics including:

• Context of gambling in New South Wales
• Legislative framework for the responsible conduct of gambling
• Indicators and impact of problem gambling
• Responsible gambling strategies
• Benefits of implementing responsible conduct of gambling practices

When completing this course you will be assessed on two individual units of competency:

SITHFAB021 – Provide responsible service of alcohol

This is an Online Self-Paced course with all learning activities and assessment tasks completed online through our Learner Portal.

There are 2 parts to the assessment process:

Part 1 – “Knowledge Assessment Tasks”

Upon enrolling, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

1. Study the learner text book & eLearning modules.
2. Complete Liquor & gaming questions quiz
3. Complete Knowledge tests 1 – 4

Part 2 – “Performance Evidence Assessment Tasks”

Once you have completed your knowledge tests, you will then be required to the complete the following:

1. Case studies will be presented to, you are requiring to complete written (short answer) & multiple choice questions in response to the situations.
2. Practical assessment role plays, you will be required to record and submit 4 videos short video recording of your responding to specific situations that may take place in a licenced venue.

Upon successful completion of the online assessments, you will receive your Interim Certificate within 24 hours, which will allow you to commence your employment serving alcohol. The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.

SITHGAM022 – Provide responsible gambling service

This course contains 2 parts to the assessment process:

Part 1 – “Preliminary Assessment Tasks”

Upon enrolling and selecting the workshop date of your choice, you are granted access to the Learner portal. In this portal, you will be required to complete the following 2 mandatory areas:

1. Study the learner text book & eLearning modules.
2. Complete Knowledge tests 1 & 2 (ASQA required knowledge evidence)

Part 2 – “Virtual Workshop Assessment tasks”

Upon enrolling you selected a date for a Virtual workshop. You will be required to attend an instructor led, 7hr Virtual workshop to complete the main assessments for this course. In this workshop you will complete the following tasks (You will not have access to this section prior to the Virtual workshop commencing :

1. Liquor & gaming NSW Quiz and activities (Multiple choice and short answer responses)
2. Gaming compliance group project (Short answer responses)
3. Three specific role plays focusing on the following areas observed by the assessor:

• • Roleplay 1: Communicating with staff on gambling-related incidents.
  • Roleplay 2: Providing information on problem gambling and gambling support services.
  • Roleplay 3: Following procedures for self-excluding a patron who has asked to become a self-excluded person.

Upon successful completion of the knowledge and practical assessments, you will receive your Statement of attainment from us. Your successful completion will then be lodged with Liquor and Gaming NSW, once lodged you will receive an email from Liquor and gaming NSW with a final quiz for you to complete. Once successfully completing this quiz, you will receive your Interim Certificate within 24hrs. This certificate will allow you to commence working in a gaming venue in NSW.

The Interim Certificate is valid for 90 days. During this time, you will need to apply for a NSW Competency Card from Liquor and Gaming NSW.

Professional Bartending Masterclass (Non-Accredited)

Please note whilst the Professional Bartending Masterclass is a non-accredited course, there are various knowledge skills tests throughout.